If you’re unsure about any part of the process, the questions below may help. If you can’t find what you’re looking for, you’re welcome to get in touch.
No. Many people get in touch with a general sense that something is not working, but without knowing exactly what kind of support would help most. The process is designed to build that clarity step by step, from the intake form and discovery call through to the assessment, with room to keep refining things once sessions begin.
After you get in touch, I’ll get back to you as soon as I can and send over a short form to gather some initial information. From there, we can arrange a free discovery call to talk things through and identify the most appropriate assessment. The assessment then gives the detail needed to recommend and plan the work clearly.
Yes. There is a fee for the assessment, based on the length of time needed, and this is discussed with you in advance following the initial information and discovery call. Payment is due ahead of the appointment. The assessment is what allows the work to be planned properly, with a clear understanding of the space, your priorities, and how best to structure the sessions.
The work is mainly carried out in person, as that is usually the most effective way to make meaningful progress. In some cases, virtual support may be appropriate, particularly for very small or straightforward spaces, or for certain parts of the assessment process. The most suitable format is considered based on the nature of the work.
No one is expected to clear everything out or make decisions before they are ready. Decluttering is often an important part of making meaningful progress, but the decisions are always yours. Some things will feel straightforward to work through, while others may be more tied to memory, emotion, or uncertainty. Those decisions are handled with care, without judgement, and at a pace that feels manageable.
Usually, yes. Your involvement is an important part of the process, particularly during decluttering, because decisions about your belongings always remain yours. There may also be practical parts of the work, such as sorting or organising, that I can do more independently where appropriate. Your input still matters throughout, so that any systems we put in place are shaped around you and work well in practice.
Yes. During the assessment, we’ll talk about how you feel you work best and what is likely to feel most manageable, and that helps shape how sessions are approached. As the project progresses, the pace can be adapted as needed. Some parts of the work will feel easier than others, and it often makes sense to begin with less emotionally involved decisions to build momentum. Where something feels more difficult, there is room to slow down, take breaks, and adjust the approach while still making meaningful progress.
That depends on the size and complexity of the space, the volume to work through, and how much decision-making is involved. Some areas may only need a single half-day or full-day session, while others are better approached over several sessions across a few weeks. After the assessment, I’ll recommend the most realistic structure for the work, so you have a clear sense of what is likely to be needed.
If it becomes clear that more time is needed than originally expected, this will be discussed with you. This might be because the scope changes, you decide to include additional spaces, or the work involves more complexity or decision-making than first anticipated. If that happens, we’ll talk through the most realistic next step, which may mean reworking the plan or arranging further sessions where needed.
I work across all areas of the home, as well as home offices and small business spaces. That might mean focusing on one area that feels most important to address, or working across several spaces depending on what support is needed.
Yes. Support can include paperwork and digital organisation, such as filing systems, folders, inboxes, and photos. This is approached in the same practical, tailored way as physical spaces, with the aim of making things easier to manage in day-to-day life.
Yes. Storage planning often forms part of the work. That may include thinking through how a space needs to function, where things should live, and whether any storage products or solutions would help the space work more effectively. Where helpful, I can make tailored recommendations for products or solutions to support the organising process. Any items would need to be purchased separately, and any installation would need to be arranged independently.
I am not a waste disposal or house clearance service, so rubbish and recycling are not removed as part of the service. Where possible, I may be able to take a reasonable car load of donations. If there is more than I can reasonably take in my car, or a different type of removal is needed, that would need to be arranged separately.
Wherever possible, we will start by making the best use of what you already have. That may include reusing or relocating storage from elsewhere in the home where it makes sense to do so. If new storage would genuinely help the space function better, I can recommend suitable options, but any products would be purchased separately and are not included in the session fee.
Organising work is priced after the assessment, once there is a clear understanding of the space, the scope of the work, and the level of support needed. You’ll then receive a written proposal with the recommended session structure and the total estimated cost before any work begins.
No. Organising work is planned in structured half-day and full-day sessions rather than open-ended hourly time. Half-day sessions are 4 hours and full-day sessions are 7 hours, with the most appropriate structure recommended after the assessment.
Yes. A 50% deposit is required to secure your initial booking block. Organising sessions are only booked once the agreement is signed and the deposit has been received. The remaining balance for that block is then invoiced after the agreed sessions have been completed.
Travel within 10 miles of my base is included. Beyond that, mileage is charged at £0.42 per mile based on return distance. If travel costs are likely to be more significant, these will always be discussed clearly in advance.
No. Pricing is not reduced based on project length or number of sessions. It reflects the level of support, structure, and decision-making involved throughout the work, whether the project is shorter or longer.
Payment is made by bank transfer. Assessment fees are paid in advance, and organising work is booked with a deposit before sessions are scheduled. The remaining balance for the initial booking block is invoiced after those sessions have been completed.
No. The work is approached without judgement. Spaces can stop functioning well for all sorts of reasons, and many people reach a point where they need support to make things feel more workable again. The focus is on understanding what is not working and helping you move forward in a practical, respectful way.
Yes. There are some situations where the work may not be the right fit, particularly where there are safety concerns or conditions that fall outside the scope of the service. If that is the case, it would be discussed openly and respectfully as early as possible.
That is absolutely fine. The work can be paused, concluded, or picked up again later depending on what feels right for you and what is needed at the time. Some clients return for follow-up sessions to revisit a space, refine systems, or get support with something new.