Frequently Asked Questions

No. Many clients reach out because they feel stuck or unsure where to begin. The assessment is designed to clarify what support would be most useful and what a realistic next step looks like.

You’ll be sent a short client intake form to gather an initial sense of your space and what you’d like to work on. From there, an assessment is arranged to explore things in more detail and discuss how best to move forward.

No. Decluttering is about making intentional decisions, not removing things for the sake of it. Decisions are always yours, and the process is guided with care and without pressure.

That’s very common. Decluttering can bring up emotions, and this is handled respectfully and at a considered pace. Emotional attachment is acknowledged, not rushed or dismissed.

Your involvement is important, particularly during decluttering, as decisions always remain yours. The level of involvement can be discussed during the assessment and adapted as needed.

Every project is different. Timeframes depend on the size of the space, the volume of belongings, and the level of support required. After the assessment, you’ll receive a proposal outlining the recommended number of sessions.

Support is not limited to specific room types. I work with whatever areas feel most difficult or most important to you, whether that’s one space or several across the home.

Yes. Support is available for paperwork and digital organisation, including filing systems, folders, photos, and inboxes. This is approached in the same practical, tailored way as physical spaces.

No. I do not carry out installation or building work. I can advise on layouts and suitable storage solutions, but any fitted or installed storage is arranged by the client. I return after installation to complete the organising work.

Organising products such as boxes or internal storage may be sourced as part of the organising process if they are helpful and agreed in advance. Wherever possible, we also work with what you already have.

Pricing is based on the size and scope of the project, the volume of belongings involved, and the level of support required. Following an assessment, you’ll receive a clear proposal outlining recommended sessions and total cost before any work begins.

No. Work is planned and priced by sessions rather than open-ended hourly time. This allows for appropriate pacing and removes pressure to rush decisions.

No. Pricing reflects the level of support and care required throughout a project, regardless of length. Proposals are designed to provide clarity and continuity from the outset.

If it becomes clear that additional time would be helpful, this is discussed and agreed before any further work takes place.

Yes. A 50% deposit is required to secure booking, based on the initial recommended sessions outlined in your proposal. Full details are provided before confirmation.

No. My work is judgement-free. Homes become difficult to manage for many reasons, and clutter is not a personal failing. The focus is always on support, not criticism.

Yes. I do not work in situations that are unsafe, unsanitary, or outside my scope of practice. This is discussed openly during the assessment stage.

That’s always your choice. Work is planned in sessions, and follow-up support is optional. We can pause, adjust, or conclude work as needed.

Yes. Many clients return for follow-up sessions as their needs change or to refine systems over time. Ongoing support is available and discussed as needed.