Website Terms & Conditions

Last updated: 23 March 2026

These Website Terms & Conditions (“Terms”) govern your use of this website (the “Website”). By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About us

This Website is operated by Where Things Belong Ltd (“we”, “us”, “our”).

Company number: 14855196
Registered office: 49 Airedale Heights, Lupset, Wakefield, WF2 8YG
Email: [email protected]

Our registered office is provided for legal and contact purposes. Services are delivered at the client address (or remotely, where agreed). UK consumer rules require traders to provide their identity and a geographical address where they are established.

2. Using this Website

You agree that you will use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.

You must not:

• attempt to gain unauthorised access to the Website or any systems used to run it;
• introduce viruses, malware, or other harmful material; or
• use the Website in any way that is unlawful or fraudulent.

3. Website content and information

We aim to keep information on the Website accurate and up to date, but content is provided for general information only.

The Website does not provide legal, financial, medical, or therapeutic advice.

Any guidance, examples, or resources are intended as general information and may not be suitable for your circumstances.

If you would like advice tailored to your situation, this will be provided (where appropriate) as part of an assessment and/or organising work under a signed Client Service Agreement.

4. Services, enquiries and contract formation

4.1 Services overview

The Website provides a general overview of organising and decluttering support offered by Where Things Belong Ltd. This information is not a binding offer to provide services and does not guarantee availability.

4.2 Enquiries

Submitting an enquiry through the Website (or by email) does not create a contract.

4.3 When a contract is formed

A legally binding contract for services is formed only when a written Client Service Agreement has been signed by both parties.

Where relevant, a written proposal will be provided and, where stated, will form part of the signed Client Service Agreement. The signed Client Service Agreement sets out the full terms that apply to your booking, including fees, deposits, cancellation provisions, responsibilities, and any agreed scope.

5. Discovery calls, assessments and availability

We may offer an introductory discovery call to understand what you need and to confirm the most suitable next step. Any discovery call is introductory in nature.

If an assessment is required, this will be agreed with you in advance (including duration and fee). Assessment fees, deposits, and the scheduling of sessions are confirmed in writing as part of the booking process and set out fully in the Client Service Agreement.

6. Pricing and payments

Any prices or price examples shown on the Website are indicative only, unless expressly stated otherwise.

The final pricing, session structure and payment terms applicable to your booking will be set out in writing and confirmed in the signed Client Service Agreement.

7. Consumer information and statutory cancellation rights

If you contract with us as a consumer (an individual acting for purposes wholly or mainly outside your trade, business, craft, or profession), you may have statutory rights under UK consumer law, including (in some circumstances) a 14-day right to cancel for distance and off-premises contracts.

Where statutory cancellation rights apply and you request that services begin within the 14-day cancellation period, you may be required to pay for services provided up to the point of cancellation, on a proportionate basis, and you may lose the right to cancel if the services are fully performed within that period at your request.

Full details will be provided in your Client Service Agreement prior to services commencing.

8. Deposits and cancellation

If you proceed to book services, deposits and cancellation terms are set out in the signed Client Service Agreement.

Where cancellation charges apply, they are intended to reflect a reasonable estimate of losses arising from short-notice cancellation, and we will take reasonable steps to reallocate reserved time where possible.

9. Intellectual property

Unless stated otherwise, all content on the Website (including text, branding, logos, images and design) is owned by or licensed to us and protected by intellectual property laws.

You may view and print pages from the Website for your personal, non-commercial use. You must not copy, reproduce, republish, distribute, or exploit Website content for commercial purposes without our prior written permission.

10. Links to third-party websites

The Website may contain links to third-party websites. These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, or privacy practices.

11. Website availability and changes

We do not guarantee that the Website will always be available or uninterrupted. We may suspend, withdraw, or change all or any part of the Website without notice, including for maintenance or security reasons.

We may update these Terms from time to time. The latest version will be posted on this page with an updated “Last updated” date.

12. Liability relating to use of the Website

Nothing in these Terms excludes or limits liability that cannot be excluded under law.

Subject to that, to the fullest extent permitted by law:

• we will not be liable for loss or damage arising from your use of, or inability to use, the Website, including loss caused by viruses or other technologically harmful material; and
• we will not be liable for reliance placed on Website content where you have not entered into a signed Client Service Agreement and received advice specific to your situation.

These Website Terms do not limit or replace any liability provisions in the Client Service Agreement that applies to services you have booked.

13. Privacy and cookies

We process personal data in accordance with UK data protection law. Our Privacy Policy explains what personal data we collect, how we use it, the lawful bases we rely on, how long we keep it, and your rights.

Privacy Policy: View Privacy Policy

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the mandatory laws of the country where you live. Any dispute arising out of or in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales, unless applicable law allows you to bring a claim in the courts of the country where you live.

15. Contact

If you have any questions about these Terms, please email: [email protected]